T&C's

About
The information below applies to the use of the Love Poppet online store, website, interactions via social media, phone calls, and online correspondence. By visiting or shopping on our site, it is assumed that you have read and understood these Terms and Conditions. All visitors are therefore bound by these Terms and Conditions at all times, whilst surfing our site, interacting with us on social media, or doing business with us.

The following Terms and Conditions apply to the relationship between Love Poppet and customers. Any reference to ‘we’, ‘us’ or ‘our’ throughout these Terms and Conditions and on our site, lovepoppet.co.uk, refers to Love Poppet. At all times, any reference to ‘you’ or ‘your’ refers to our users/customers. If you have any questions regarding any policies on our site feel free to email us at [email protected]

Our Company
Love Poppet is a small independent business. All designs are made within a sun filled studio in the Kent countryside. We produce high quality custom laser cut items, primarily in card and paper but also in wood, as well as cross stitch kits, pattern and accessories.
To learn more about us please visit our About page!

Payment
All prices and transactions on our site are in GBP.
Orders are shipped only after payment has been received and processed. We also process all of our transactions using Shopify payments or Paypal and accept all major credit cards.
Should there be any delays in payment processing, we cannot be held responsible.

There are many products and ideas we have in store for the future. As we are a growing business, we reserve the right to alter our products, services, or prices at any time without notice.

Orders
Please allow 1-2 weeks for delivery after sending in your order via our website. Many of our orders are highly personalised, and nearly all are made-to-order.

Custom Orders
Other than the individual products listed on our site, we offer a wide variety of bespoke laser cutting services as well. These services range anywhere from custom cake toppers and event decor to gifts.

These bespoke orders are accepted on a case-by-case basis, at our discretion, based on current order volume, time frame, and other factors. We reserve the right to refuse to take on any projects we deem offensive, discriminatory, or unlawful. We also consider the items listed on the site (specifically, kids’ name signs and the like) as personalised orders. Any product with the word “personalised” in the title is technically considered a bespoke order. Unless otherwise negotiated at the time of purchase, we reserve the right to offer any bespoke designs on our storefront to future customers.

Please allow two to three weeks time for production after Placing your order for bespoke orders. We will always do our best to make sure that these bespoke orders get to you within the agreed time frame but cannot be held liable should there be any delays due to third party mistakes. Should your order get lost due to mechanical errors, or incorrect address, we cannot be held responsible for any items lost in transit.

Cancellations
We do accommodate for cancellations as long as your order has not been produced or a proof has been made. There are no refunds or exchanges for cancelling your order after the item has been produced. However, if you’d like, you can always contact us if you have trouble deciding on your order and we’ll help you out as best we can!

Refunds
Hopefully you will love all of the items you buy from Love Poppet!

However, if you do not receive your item (after 2 weeks for UK orders and 6 weeks for international orders), or are not completely satisfied with it, please get in touch straight away and we'll get the issue rectified.

Personalised items cannot be refunded unless faulty.

If your item arrives in perfect condition and you then damage it by dropping, shaking or other means, we cannot accept responsibility and no refunds or replacements will be offered.

Returns and exchanges
We gladly accept returns, exchanges and cancellations - but let's be fair.

The following items can't be returned or exchanged
• Custom or personalised orders
• Digital downloads
• Items on sale

If you have changed your mind, you are responsible for return postage costs.

For returns and exchanges, just contact me within 14 days of delivery.
Ship items back to me within 30 days of delivery, undamaged, unopened, in the original packing. I will issue a refund once I've received the item and checked the condition.

To request a cancellation, contact me within 12 hours of purchase (as in before dispatch).
Unfortunately PDF's can't be cancelled due to them being immediately dispatched.

Please contact me if you have any problems with your order at [email protected] and if possible quote your order number.

We will always do our best to make our product photography as accurate as possible. Should you have questions not answered by our webpage or have some trouble deciding on your order, feel free to email us at [email protected] and we’d love to help!

However, we cannot be held responsible for slight inconsistencies in color, or appearance, due to any electronic device’s display or color settings.

Out of Stock Items
Stock is determined both by current stock levels, and current order volume.
We are a small business, and thus can only handle so much!
We reserve the right to change our stock numbers at any time, so that each current order in our care will receive the very best care and attention. Should the item you like not be in stock, check back 1-5 full business days later, and we are likely to be restocked.

Promotions & Giveaways
Promotions and sales will only available for the specified time period. In order to be eligible to receive giveaway items, the required conditions must be met (typically ours will be on social media.) We also reserve the right to suspend or cancel any promotion or giveaway for any reason. Please allow seven to ten days for delivery of giveaway items.